Resources

All the resources shown here are free to download.

Strategic Review

  • Social Housing provider Heat Pump Strategic Review template - Uploaded 2nd April 2026
    • The purpose of the document is to provide a template that social housing provider officers might use to coordinate the review of activities within their organisations around heat pumps. This document has been produced by Bristol City Council who take no liability for it’s use.

Quality Assurance

  • BCC INTERNAL Air Source Heat Pump Guidance for officers and installers - Uploaded 1st April 2026
    • This document is intended as a guide to heat pump installation. It makes reference to but is not a substitution for industry standards set by bodies including MCS and the certification bodies, planning regulations and DNO procedures. It goes beyond some of the requirements of these regulations to ensure quality installations in Bristol.
  • Post audit reporting protocol - Uploaded 31st March 2026
    • A document describing the protocol to carry out after a heat pump audit has raised issues.

Training

  • HVAC Education Hub - External Link
    • A series of videos, delivered by Mario Dodić, giving a significant amount of information about heat pumps and how they should be designed, installed, controlled and maintained.
  • Heat Geek - External Link
    • A series of videos providing information about heat pumps.

Handover Guidance

Remote Assistance

  • Heat pump remote assistance privacy notice - Uploaded 31st March 2026
    • An example privacy notice conserning the data gathered by a heat pump remote assistance system. THIS IS TO BE USED AS AN EXAMPLE ONLY, AND SHOULD NOT BE SHARED WITH TENANTS UNTIL IT HAS BEEN APPROVED BY YOUR IN HOUSE LEGAL TEAM!
  • Heat Pump Remote Assistance Disemination Material - Uploaded 31st March 2026
    • A guide to heat pump remote assistance systems and how they can benefit social housing landlords.
  • Remote Assistance Manurfacturer Survey Results - Uploaded 31st March 2026
    • A spreadsheet contining the results of the survery into different manufacturers heat pump remote assistance offerings. This will be added to as more manurfacturers approve content for disemination.

General Guidance

Important notice and limitation of liability

This guide reflects the best available knowledge at the time of publication. It is intended as general, educational guidance to help local authority social housing providers specify and assure heat pump installations. It may not apply to the facts of individual cases. Professional judgment should be exercised case by case, in line with applicable laws, standards (including MCS MIS 3005) and best practice. While reasonable efforts have been made to ensure accuracy at publication, the author and their organisations do not accept responsibility for actions taken or not taken on the basis of this guide. No liability is accepted for any loss, damage or delay arising from its use, however caused. Users are responsible for ensuring that any specification, design or installation complies with relevant legislation, standards and contracts in force at the time of use. By using this guide, users agree to indemnify and hold harmless the authors and their organisations from any claims arising out of, or in connection with, such use.